Track Your Order
You may check the status of your order in your account. An SMS with your delivery details will be sent to your registered mobile number on the date of the scheduled delivery.
For order tracking, please contact our delivery partner, Urbanfox at 64767472.
All deliveries are made on Mondays to Saturdays. There are 3 time slots available: 9am to 2pm, 2pm to 6pm and 6pm to 10pm.
Orders submitted before 12.00pm on Mondays to Fridays qualify for next day delivery.
Free delivery for all order.
Orders are usually processed within 1 - 2 working days and made available for delivery of the next delivery date. To get your exact date of delivery, please use the delivery booking on the Cart page.
For orders submitted on Saturdays or Sundays, the earliest delivery slot available will be the following Tuesday.
Occasionally, severe weather conditions such as heavy rain can cause delays due to traffic or concern for the safety of our delivery agents. If this happens, we promise to keep you informed and ensure that your order reaches you as soon as possible.
Reschedule delivery time slot
If your delivery is scheduled for the next delivery date, we are not able to amend your delivery time. For all other time slots, kindly contact us at email@example.com to amend your time slot.
Please ensure that someone is available to sign for the delivered package. If our delivery agents are unable to successfully deliver your package, they will be in touch to assist with the rescheduling of your delivery.
If you missed delivery and did not receive any notification from our delivery agents within 24 hours, please contact us at firstname.lastname@example.org for assistance.
Remote/Restricted Delivery Zones
Sennheiser aims to deliver to as many locations as we can. However, due to restrictions and limitations, we reserve the right not to deliver to areas that are remote or requires a security clearance, safety briefing or donning of safety gears.
An example of remote/restricted areas include, but are not limited to:
- Alps Avenue
- Changi and Seletar Airports
- Changi Cargo Complex/Ferry Terminal
- Airport link
- Jurong Island
- Lim Chu Kang
- MID Bases
- Off-shore Islands (Including Sentosa, Pulau Ubin, etc)
- Sembawang Park
- Singapore Prison Quarters
- Tanah Merah Ferry Terminal
- Tuas View Extension
On a case by case basis, we may accept delivery to such locations at an additional surcharge. You will still be able to enter your preferred delivery address upon checkout and successfully place your order.
Upon receipt of your order, our customer service team will be in touch with a quote on the delivery surcharge. All surcharges are to be paid by the customer in cash upon receipt of your package.
The Sennheiser Online Store currently delivers within Singapore only.
Self pick-up at our Sennheiser Brand Store is not available at the moment.