German engineered
 Free delivery for all orders
 2 years international warranty
 German engineered
 Free delivery for all orders
 2 years international warranty

Product Return Policy

MONEY BACK SATISFACTION GUARANTEE

We value our customer relationships and provide a 7 Day Money Back Satisfaction Guarantee Return Policy on all - unopened - products purchased directly from our Sennheiser store. Products returned after 7 Days will receive an in-store credit. Proof of purchase is required.

Select products that are returned that are either - opened or tampered with - will render a 25% restocking fee. Products returned after 7 Days will render a 25% restocking fee and will receive an in-store credit. Proof of purchase is required.

PRODUCTS THAT ARE NON-REFUNDABLE:

  • All in-ear products
  • Any products damaged or non-functional
  • Returns with missing parts, wires or manuals

TERMS AND CONDITIONS:

Upon receipt of your product return, Sennheiser will inspect the product and may i) exchange your product, ii) issue a full or partial refund of the purchase price less any applicable promotional discount used during checkout, iii) or, issue a full or partial store credit in the Sennheiser Store. Customers are directed to visit the Sennheiser Store located at 6 Raffles Boulevard, Marina Square, Singapore 039594 to process product returns.